Satisfaction Guarantee

Not satisfied with a Sakura product you purchased? Request a refund or replacement product by submitting the form below.


At Sakura Color Products of America, Inc. d/b/a Sakura of America (“Sakura”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Sakura product you purchased from one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Sakura of America 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

If you have any questions regarding whether a seller is an authorized Sakura seller, please contact us at here.

How to Claim the Guarantee

If you are unable to return your product to the authorized seller from whom you purchased your Sakura product, please contact us at here and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your Sakura product, a proof of purchase, and your Guarantee approval confirmation number to:

Sakura of America
30780 San Clemente Street
Hayward, CA 94544

You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

Sakura reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Sakura of America 60-Day Satisfaction Guarantee.

    Preferred Method of Contact

    Was the item damaged in shipment?

    Purchase Date

    Do you have a receipt available?

    Have you attempted to return the product from whom you purchased?

    Would you like a refund or a replacement product?

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